Frequently Asked Questions
Everything you need to know about your next musical journey.
Do you perform a professional setup on guitars before shipping?
Yes, every instrument undergoes a multi-point inspection and professional setup by our in-house luthiers to ensure optimal playability right out of the box.
How are guitars packaged to prevent damage during transit?
We use heavy-duty, double-walled corrugated boxes and specialized internal padding designed specifically for musical instruments to ensure your gear arrives in perfect condition.
What is your return policy for instruments?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original condition for a full refund or exchange.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm and Klarna for qualifying purchases.
Do the guitars come with a manufacturer warranty?
All new instruments sold through Guitar Shop include the full manufacturer's warranty, and we also provide a one-year shop warranty on all pre-owned gear.